Shipping policy

Shipping Policy

Effective Date: August 2026

QueenMetal provides professional international shipping solutions for customers worldwide.

As a steel manufacturer and exporter, we understand the importance of safe transportation, reliable packaging and timely delivery.

1. Production Lead Time

Production time depends on:

- Product type
- Material availability
- Order quantity
- Customization requirements

Standard products may have shorter production schedules, while customized orders require additional manufacturing time.

The estimated delivery schedule will be confirmed after order review.

2. Packaging

QueenMetal provides professional export packaging solutions to ensure products are protected during transportation.

Packaging methods may include:

- Steel bundles
- Protective wrapping
- Wooden cases
- Customized packaging solutions

Packaging requirements can be discussed according to customer needs.

3. International Shipping

We support global shipment through reliable logistics partners.

Shipping methods may include:

- Sea freight
- Air freight
- Express delivery for samples or small parts

The final shipping method depends on product type, destination and customer requirements.

4. Customs and Import Responsibilities

Unless otherwise agreed, customers are responsible for:

- Import regulations
- Customs clearance
- Import duties and taxes
- Local transportation after arrival

QueenMetal can provide necessary export documents and support customers during the shipping process.

5. Tracking and Delivery Updates

For international orders, QueenMetal provides shipment updates and relevant shipping documents after dispatch.

6. Contact Information

Wuxi Queen Technology Co., Ltd.

Email:
ding@queenmetal.com